Exchange & Refund Policy

We require returns to be processed within 45 days from the date of your purchase.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt, order number, or proof of purchase. 

To start a return, please visit our Contact Us page, or email at support@aphineal.com. We’ll send you a return shipping label, as well as instructions on how and where to send your package. 

Damages: 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-returnable Items:
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges: 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds: 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.